Once your order is validated, our system sends you an automatic e-mail with a tracking number. Remember to check your spam.
Under current law, any retailer in France is prohibited from marketing CBD as a smoking product (although elsewhere the same products can be consumed legally).
We are not responsible for the end use of each consumer.
After payment of your order, it will be processed and shipped within 24 hours (working days) excluding Sundays and public holidays.
The delivery time is then between 48h/72h by Colissimo, 48h/72h in relay point; these times are indicative and in no case contractual.
The delivery time indicated on our site is only an estimate and does not constitute a contract. Once the parcel has been handed over to the carrier, we cannot control the delivery time to the recipient or to a relay point. Thank you for your understanding.
For any parcel that has not arrived at its destination, please contact us by email with your order number in order to launch an investigation.
Note in the subject line of the email: "Lost package" followed by your order number.
Send this email to: contact@zamaly.fr
Without this information, we will not be able to process your request.
The carrier must provide customers with a proof of signature (if the option of delivery against signature has been chosen).
The delay for any investigation is between 8 and 15 working days.
Yes, we are very careful about this.
On your bank statement, it will say Generation.
On the package, the sender's name will also be Generation.
And all our products are shipped in the best possible conditions to avoid any odours escaping from the box.
We make all our shipments from France.
To date, shipping is possible everywhere in Europe, for DOM Tom please send us an email contact@zamaly.fr
To date, shipping is possible everywhere in Europe, for DOM Tom please send us an email contact@zamaly.fr
A ce jour, l'envoi est possible partout en Europe, pour les DOM Tom merci de nous envoyer un email contact@zamaly.fr
A ce jour, l'envoi est possible partout en Europe, pour les DOM Tom merci de nous envoyer un email contact@zamaly.fr
A ce jour, l'envoi est possible partout en Europe, pour les DOM Tom merci de nous envoyer un email contact@zamaly.fr
A ce jour, l'envoi est possible partout en Europe, pour les DOM Tom merci de nous envoyer un email contact@zamaly.fr
A ce jour, l'envoi est possible partout en Europe, pour les DOM Tom merci de nous envoyer un email contact@zamaly.fr
A ce jour, l'envoi est possible partout en Europe, pour les DOM Tom merci de nous envoyer un email contact@zamaly.fr